Our goods will be shipped, if nothing else is agreed upon, FCA Rohr – (Free Carrier in accordance with Incoterms 2010). The goods will be shipped to the customer under his name and at his risk, even if we should bear the transport costs and/or insure the transport and/or set up the delivery object at the customer’s facility or have it set up due to individual arrangements.

The risk for the destruction, damage, loss of the delivery object and the obligation to bear the costs created by the goods is transferred to the customer as soon as the goods intended for shipment have been transferred to the persons intended to transport the goods or these goods have left our facility for the purpose of shipment. The same is also in effect for partial deliveries and with deliveries free domicile.

Notification of readiness to ship takes place 3 days after payment of the goods (cash before delivery) or order (bank guarantee) at the latest. Delays in the financial handling or with other duties to cooperate by the purchaser entitle the seller to delay readiness to ship and service dates accordingly. The same is true if the seller does not receive an official authorization in good time. In case of special designs, increased or short deliveries of up to 10% are permissible and taken into consideration in the invoice. The dimensions listed for our delivery goods are subject to normal deviations, unless we have expressly ensured compliance with the dimensions.

We are entitled to make reasonable partial deliveries.

If the shipment of the ordered delivery goods is delayed for reasons for which the customer is responsible, the risk is transferred to the customer upon receipt of the notification of readiness to ship.

In case of orders with an order value of less than € 100.00, a minimum order quantity charge of € 10.00 will be charged.

Goods returns are only possible after consultation with IVT. In case of returns, a lump sum processing fee of 20% of the return goods value will be charged. Mistaken and erroneous deliveries, which were caused by us, are exempt from this. The customer retains the right to prove that no damages were incurred or that these were much less than the lump sum.