Complaints


Obvious defects have to be reprimanded written and specific within 10 days after receipt of the goods.

In case of justifiable complaints, we will either repair or replace the goods, at our discretion. If the repair or replacement fails, the customer is entitled to demand cancellation of the contract or reduction of the purchase price. For our products warranty certificates are available for our extended guarantee.

Claims that are not expressly granted in these conditions, especially claims for damages including those due to delay, impossibility, violation of our obligation to supply replacements or to repair, violation of contractual additional obligations or positive contract violation, culpa in contrahendo, unauthorized actions are excluded if and to the extent that the damages are not due to intentional or grossly negligent contract violation or other intentional or grossly negligent behaviour by one of our legal representatives or one of our agents.

Claims for damages, that are connected to warranty claims are also excluded. This exclusion is not in effect if our delivery goods lack a contractually promised characteristic.

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